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Reset an Away Suitcase Lock When You Forgot the Code

How to reset Away suitcase lock if you forgot the code

If you forgot the combination on an Away suitcase lock, the key detail is this: most combination locks can only be reset while they’re open. So the fastest path is to first get the lock open using a known code (or a verified service option), then perform the reset.

Step 1: Try the most common combinations first

Before escalating, try the combinations that are most often used by default or during setup: 000 (and sometimes 0000, depending on the lock). If you recently changed it, try meaningful numbers you might have picked (birthdays, addresses, repeats like 111, 222, etc.).

Step 2: If it opens, reset it immediately

Once the lock is open, look for the small reset control near the dials (often a recessed button or a tiny slider). With the lock open, press/hold the reset button using a pen tip or paperclip, set your new combination, then release the reset control. Scramble the dials and test the new code twice with the suitcase still open.

Step 3: If it won’t open, use a legitimate unlocking route

If you can’t open it with any combination you recognize, avoid forcing the zipper pulls or lock body—you can damage the suitcase and still end up locked out. If your suitcase uses a TSA-compatible lock, a TSA agent can open it during screening when required, but they typically won’t act as a “code recovery” service on demand.

Step 4: Contact the right support

For built-in locks, the safest option is to contact Away or a qualified luggage repair/locksmith and be ready to show proof of ownership. They can advise whether the lock can be serviced, replaced, or opened without damaging the case. For more context on suitcase locks and buying considerations, see this guide: quiet rolling suitcase with password lock buyer guide.

FAQ

How to reset a suitcase combination lock without reset?

If there’s no reset button/lever, it usually can’t be “reset” the normal way; you’ll need the current combination to open it, or you’ll need manufacturer support or a locksmith to service or replace the lock.

How do you reset a combination lock if you forgot the code?

You generally must open the lock first to reset it. If you can’t open it with likely codes, contact the suitcase/lock maker or a locksmith and avoid prying to prevent damage.

Forgot Your Combination on Your TSA Lock?

If it’s a TSA lock, TSA can open it for inspection when necessary, but they don’t typically help recover lost combinations. For non-emergency access, use the brand’s support or a professional locksmith with proof of ownership.